APVC 2019

Conference Proceedings

VETS

SECTION I – Dr. David Wilkie

SECTION II – Dr. Michael Dryden

SECTION III – Dr. Tom Gibson

SECTION IV – Dr. Michael Willard

SECTION V – Dr. Chris Mariani

SECTION VI – Dr. Shauna Blois

SECTION VII – Alison Lambert

Download Proceedings:

  • Finessing the Customer Experience: It's All in the Detail
  • Customer Experience: Top 10 Tips
  • The Customer Journey: Key Touch Points

 


 

TECHNICIANS

SECTION I – David Liss

SECTION II – Amy Newfield

SECTION III – Dr. Michael Dryden

SECTION IV– Dr. Michael Willard

SECTION V– Alison Lambert

Download Proceedings:

  • Finessing the Customer Experience: It's All in the Detail
  • Customer Experience: Top 10 Tips
  • The Customer Journey: Key Touch Points

 


 

MANAGEMENT/SUPPORT STAFF

Business Managers:

SECTION I – Alison Lambert

Download Proceedings:

  • Cx Overview: The Power of People
  • Leadership Not Management
  • Case Study Glenbrae – Measuring and Improving – Clinician's Communication Skills with Consult Track
  • Case Study Whitstable – Successfully Opening a Brand New Practice
  • Attracting and Retaining the Right People
  • Recruitment – Top 10 Tips

SECTION II – Bash Halow

Support Staff:

SECTION III – Bash Halow

SECTION IV – Amy Newfield

Support Staff & and Managers:

SECTION V – Alison Lambert

Download Proceedings:

  • Finessing the Customer Experience: It's All in the Detail
  • Customer Experience: Top 10 Tips
  • The Customer Journey: Key Touch Points

Last update: April 14, 2019